Shipping Policy
Last updated: 16 September 2026
Dispatch origin and destinations
RAVOX orders are dispatched from China. Available countries, delivery options and shipping charges are shown at checkout. Countries without a supported checkout shipping option are not currently available for ordering; contact contact@arduus.net for enquiries.
Delivery estimates
For supported US mainland addresses, the current carrier reference is 5–7 business days in transit. European routes generally take 5–14 business days in transit, depending on the country and service. Business days exclude weekends and public holidays. These estimates begin when the carrier receives the parcel, not when the order is placed. Packing/dispatch time will be communicated with your order; we will contact you if fulfilment is delayed.
These are estimates, not a guarantee of worldwide delivery within 7 or 14 calendar days. Customs inspections, weather and local delivery disruptions may affect arrival. Contact us if a shipment is overdue; we will investigate and provide the remedies required by law.
Shipping charges
The charge displayed at checkout applies to your order. Carrier billing may use the higher of packed gross weight and volumetric weight; the approximately 160 g product weight excludes packaging. We will not collect an unapproved additional shipping charge after checkout. If an address cannot be served at the displayed rate, we will contact you to agree an alternative or offer cancellation and a refund.
Address restrictions and tracking
US direct-mail service excludes PO boxes, military addresses, Alaska, Hawaii and US overseas territories. Additional country-specific exclusions may apply and will be reflected in available checkout options. Provide a complete, accurate delivery address. A tracking reference will be provided when available after dispatch.
Import duties and taxes
Any taxes collected at checkout are shown separately. If import duties, VAT or customs charges are not collected at checkout, they may be payable by the recipient under local rules; contact us before ordering if you need clarification. Do not assume all shipments are duty paid. Mandatory local pricing and consumer rules take precedence.
Loss, damage and returns
Contact contact@arduus.net with your order number for a missing, damaged or incorrect shipment. ARDUUS will assist with the carrier and remains responsible for the remedies required under applicable consumer law. See our Returns, Refunds & Warranty policy for return costs and procedures.
Test checkout
The store is undergoing test checkout validation. Test-gateway orders do not collect funds and are not shipped.